唯港薈
Hotel ICON
4.8

客戶評語

alanb
5
服務 / 婚宴日期: 2017.07.29
最初我哋揀地點擺酒,比較過尖東兩、三間酒店,shortlist到Langham同埋HotelIcon,最後都覺得係HotelIcon最好。其實當時Langham個package係提供晒backdrop,candybar,decoration等等,同我哋傾嗰時好多嘢都幫我哋諗咗,唔洗我哋煩。不過最後冇...

最初我哋揀地點擺酒,比較過尖東兩、三間酒店,shortlist到Langham同埋Hotel Icon,最後都覺得係Hotel Icon最好。其實當時Langham個package係提供晒backdrop,candy bar,decoration等等,同我哋傾嗰時好多嘢都幫我哋諗咗,唔洗我哋煩。不過最後冇揀係因為我哋有去Langham飲過,覺得個image好似Hotel Icon啱我哋多啲,因為Langham係一個好傳統好secure嘅婚宴場哋,但係Hotel Icon環境比較新同感覺開揚啲新,成個design,色tone各樣嘢都modern 啲,而且因為Icon係教學酒店,我覺得都可以contribute返,所以最後就決定咗搵佢哋。 我覺得同佢哋傾嘅時候員工都好helpful,問佢哋嘢都好responsive好快答。負責跟我嘅同事叫Emmy Wong,佢都唔pushy唔chur,佢知道我哋考慮緊咩日子之後,都會提我哋婚展會有啲更加好嘅package,佢其實都已經俾咗standard package我,不過就提我哋可以去嗰度傾,價錢會更好。去到婚展傾,我同佢哋講有啲package嘅嘢我哋其實唔需要,例如花車咁,而佢哋好flexible,話唔要花車可以換返其他嘢俾我哋。 而睇場時間方面,佢哋都盡量配合我哋,我記得有一日係約咗去睇場,但係撞正打風,佢哋都whatsapp問我哋仲係咪go ahead,我哋就話睇情況。到下晝個風走咗,我哋話照去,Emmy都即刻搵同事返去陪我哋睇,而且佢哋俾咗好多意見我哋,亦同我哋share咗好多其他人experience。另外不得不提嘅係,佢哋team work 真係好好,正常你搵一個人,佢唔喺度,同事會話遲啲覆返你;但係佢哋會mark低我搵邊個之後,再問:「其實我有冇嘢幫到你?」有啲好簡單嘅問題好似泊車車位,佢啲同事都幫到我,我覺得佢哋team work做得好好! Big day當日都過程好順暢,Emmy本身喺過程中都好幫得手。前一晚guest list上面都仲有改變,甚至當日朝早化緊妝嗰時都仲有變動,我都即刻whatsapp 通知Emmy,佢知道後就好快手咁幫我跟返個sitting plan。當晚,Manager Joe非常貼心咁照顧我哋呢對新人,而我其實好怕熱,又有另外一位同事整啲冰俾我。其實本身我自己比較casual,唔係好理rundown,其中一位同事kit負責幫我哋跟rundown,又會提點我係時候要準備換衫咁,係一個好貼身嘅服務,當晚完成no worry!!同埋佢哋真係好體貼,知道新人當晚冇咩機會食嘢,亦好細心每一道菜留少少俾我哋,我都好surprise!另外,我成晚不斷聽到屋企人同姊妹讚啲waiter做得好好,因為我諗係有個好好嘅manager帶住佢哋。通常去飲只會聽到啲人係咁話啲service點樣唔好,但係當晚係不斷聽到佢哋讚個catering manager好到不得了。佢哋唔單只係對我哋好,係對所有人都好好,照顧得好週到,包括睇吓姊妹有冇嘢食。 因為佢哋嘅服務太好,我哋都專登name返啲frontline嘅同事去讚返佢哋,因為佢哋真係做得好好,唔係交行貨,係真係好真心做俾你!化妝師都同我講,好多新人當日都係唔滿意結婚當日安排,但當晚我不斷讚,真係好難得!不過有少少美中不足係房間嘅浴室洗手間個去水位間唔中有啲異味,沖涼嗰時如果有水入去就冇事,但係第二朝乾咗之後會有啲異味,我哋都有feedback返俾佢哋聽。其實事後我哋都有send compliment letter俾佢哋GM,不過佢就冇覆我,如果佢會可以回覆返我哋就更加好!